mstbet Privacy Policy

1.Introduction

1.1 mstbet is committed to protecting the personal data of its users. This Policy applies to all personal data collected in connection with the mstbet Platform, including data collected during account registration, use of betting and casino services, deposit and withdrawal transactions, customer support interactions, and use of the mstbet website.

1.2 This Policy should be read alongside the mstbet Terms & Conditions and Responsible Gaming Policy. In the event of any conflict between this Policy and any other document, this Policy shall prevail with respect to privacy and data protection matters.

1.3 mstbet may process personal data of users located in Pakistan and internationally. Where users access mstbet from Pakistan, they should be aware that Pakistani data protection laws and regulations may apply to the processing of their personal information, in addition to the laws of the jurisdiction in which mstbet holds its operating licence.

2.Personal Data We Collect

2.1 mstbet collects the following categories of personal data:

Identity Data

• Full legal name as provided during registration or KYC verification;
• Date of birth (to verify that you meet the 18+ age requirement);
• Government-issued identification document details, where KYC verification is required.

Contact Data

• Registered Pakistani mobile number;
• Email address, where provided.

Account & Transaction Data

• Account username and login credentials (passwords stored in hashed form only);
• Deposit and withdrawal transaction records, including amounts in PKR and payment method used (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, etc.);
• Betting and gaming history, including wagers placed, outcomes, and winnings;
• Responsible gaming limit settings and self-exclusion records.

Technical Data

• IP address at the time of account registration and subsequent logins;
• Device type, operating system, browser type and version;
• Session duration and activity logs;
• Cookies and similar tracking technologies (see Section 11).

Communications Data

• Records of customer support interactions via live chat or email, including content of those communications.

3.How We Collect Your Data

3.1 Directly from you — during account registration, KYC verification, deposit and withdrawal requests, responsible gaming limit settings, and customer support communications.

3.2 Automatically — through your use of the Platform, including via cookies, server logs, and device fingerprinting technologies that collect technical and usage data each time you access the Platform.

3.3 From third parties — from payment processors (such as JazzCash and Easypaisa gateway providers) for the purpose of confirming transaction completion and preventing fraud; from identity verification service providers where KYC checks are conducted; and from fraud detection and anti-money laundering service providers.

4.How We Use Your Personal Data

4.1 mstbet processes your personal data for the following purposes:

• Account management: creating and maintaining your mstbet account, processing login authentication including OTP verification, and maintaining your account balance and transaction history;
• Service delivery: enabling you to place bets on cricket, PSL markets, and other sports, access the live casino, play slots and crash games, and use all Platform features;
• Payments: processing PKR deposits via JazzCash, Easypaisa, and banking channels, and processing withdrawal requests back to your registered payment method;
• Age and identity verification: verifying that you meet the 18+ age requirement and confirming your identity in connection with KYC obligations;
• Fraud prevention and security: detecting, investigating, and preventing fraudulent transactions, account takeover attempts, and other prohibited conduct;
• Anti-money laundering (AML) compliance: monitoring transactions for suspicious activity patterns as required under applicable AML obligations;
• Responsible gaming: administering your deposit limits, loss limits, session reminders, and self-exclusion settings; monitoring account activity for indicators of problem gambling;
• Customer support: responding to your enquiries and resolving account issues;
• Legal compliance: complying with applicable regulatory, legal, and tax obligations;
• Marketing communications: sending promotional messages and offers where you have given consent, and providing you with information about Platform updates.

5.Legal Basis for Processing

5.1 mstbet processes personal data on the following legal bases:

• Contract performance: processing necessary to operate your account, provide the betting and casino service, and process deposits and withdrawals in PKR;
• Legal obligation: processing required to comply with AML regulations, age verification requirements, and regulatory reporting obligations;
• Legitimate interests: fraud prevention, account security, and platform performance monitoring, where these interests are not overridden by your fundamental rights;
• Consent: marketing communications and non-essential cookies, where you have provided explicit consent that may be withdrawn at any time.

6.Data Sharing with Third Parties

6.1 mstbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes.

6.2 mstbet may share your personal data with the following categories of third party, strictly on a need-to-know basis:

• Payment service providers — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and other payment gateway partners, for the purpose of processing your deposit and withdrawal transactions;
• Identity verification providers — KYC and document verification service providers engaged to verify your identity and age;
• Fraud and AML service providers — third-party fraud detection and anti-money laundering monitoring services;
• Game providers — certified game studios whose titles are hosted on the mstbet platform may receive minimum necessary technical data (such as session tokens) to operate the games;
• Legal and regulatory authorities — where mstbet is required by law, regulation, court order, or regulatory direction to disclose personal data.

6.3 All third-party service providers engaged by mstbet are required to process personal data only in accordance with mstbet's instructions and applicable data protection standards.

7.Payment Data

7.1 mstbet processes payment transactions in PKR through payment processors including JazzCash and Easypaisa. Payment card and mobile wallet credentials are not stored on mstbet's own servers — they are processed directly by the relevant payment gateway, which applies its own security standards.

7.2 mstbet retains transaction records — including deposit amounts, withdrawal amounts, transaction dates, and payment method type — as part of your account history, for purposes including account management, dispute resolution, and regulatory compliance.

7.3 mstbet uses transaction monitoring to detect unusual payment patterns that may indicate fraud or money laundering activity. Where suspicious activity is identified, mstbet may freeze the relevant account and transactions pending investigation, and may report the matter to relevant authorities.

8.Data Retention

8.1 mstbet retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the duration of your active account and for such period thereafter as may be required to comply with legal, regulatory, and audit obligations.

8.2 Transaction and financial records are typically retained for a minimum of five years from the date of the relevant transaction in accordance with standard AML record-keeping practice.

8.3 Following account closure, personal data will be retained in a restricted form for the minimum period required by applicable law and then securely deleted or anonymised.

8.4 Self-exclusion records are retained for the duration of the exclusion period and for a reasonable period thereafter to prevent circumvention of the exclusion.

9.Security Measures

9.1 mstbet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration, including:

• HTTPS/TLS encryption for all data transmitted between your device and mstbet servers;
• One-way cryptographic hashing for stored passwords;
• OTP-based secondary authentication for new device logins;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Automated session timeout for inactive accounts;
• Regular internal security assessments.

9.2 Notwithstanding the above, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own device and login credentials. Report any suspected breach to mstbet support immediately.

10.Your Privacy Rights

10.1 Subject to applicable law and regulatory retention requirements, you have the following rights with respect to personal data held by mstbet:

• Right of access: to request a copy of the personal data mstbet holds about you;
• Right of rectification: to request correction of inaccurate or incomplete personal data;
• Right of erasure: to request deletion of personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to object: to object to processing based on legitimate interests or to processing for direct marketing purposes;
• Right to restrict processing: to request that processing be restricted in certain circumstances;
• Right to withdraw consent: where processing is based on consent, to withdraw that consent at any time, without affecting the lawfulness of processing prior to withdrawal.

10.2 To exercise any of the above rights, please contact the mstbet support team. Requests will be acknowledged promptly and responded to within a reasonable period. mstbet may require identity verification before processing a privacy rights request.

11.Cookies & Tracking Technologies

11.1 mstbet uses cookies and similar tracking technologies to operate and improve the Platform. Categories of cookies used include:

• Strictly necessary cookies: required for the Platform to function, including session authentication cookies and load-balancing cookies. These cannot be disabled without affecting Platform functionality;
• Functional cookies: remembering your preferences such as language settings and login status;
• Analytics cookies: collecting aggregated data on Platform usage to improve performance and user experience, where consent has been given;
• Marketing cookies: used to deliver relevant promotional content, where consent has been given.

11.2 You may manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of some Platform features.

12.Minors

12.1 The mstbet Platform is strictly for adults aged 18 and above. mstbet does not knowingly collect or process personal data of individuals under the age of 18. Where mstbet identifies that an account has been registered by a minor, the account will be immediately closed, any balance returned to the depositing payment method, and the minor's personal data deleted to the extent permitted by legal retention requirements.

12.2 If you become aware that a minor has registered for an mstbet account, please contact our support team immediately so that appropriate action can be taken.

13.Changes to This Privacy Policy

13.1 mstbet may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform operations. Where changes are material, registered users will be notified via their registered contact details prior to the changes taking effect.

13.2 The current version of the Privacy Policy, together with its effective date, is always published on this page. Continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Policy.

14.Contact Us

14.1 For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by mstbet, please contact our support team:

Email: [email protected]
Live Chat: Available 24/7 via the mstbet Platform
Support Hours: 24/7, peak coverage Pakistan Standard Time (UTC+5)

14.2 mstbet endeavours to respond to all privacy-related enquiries within 5 business days.